Serenity Wellness
Text Messaging Policy
We utilize text messaging for appointment reminders and appointment coordination. This is not a HIPAA compliant method of communication. You can opt out of text messages by replying “STOP” or “CANCEL” or you can log into the patient portal to change your settings. For assistance please reply “HELP”. We do not sell or share your information with third party vendors. Message and data rates may apply. We do not use text messaging for advertising purposes. Log in here to change your text message settings and opt in or out.
Medical Record Requests
• You may request a copy of your medical record and other health information we have about you at any time. You would need to sign a Serenity Wellness release of information (linked below) and specify how and who we are releasing your medical record to. Please note that if you leave “substance abuse” unchecked we cannot release your record as we do not have separate notes for substance abuse/dependence screening and history.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. If you request a summary of treatment or anything other than a copy of your electronic medical record then we may charge a fee of $50.00.
- We are mandated reporters therefore any report of physical, sexual, emotional abuse may have to be reported to the state and to the parents or guardians.
- If any one discloses suicidal intent or homicidal intent we are mandated to take action as well, and we may have to break confidentiality and privacy in order to abide by the law.
- At Serenity Wellness we will do everything possible to protect your privacy and follow the laws set forth by state and federal government. We will only share protected health information while following the laws set forth by our state and federal government agencies.
- If we receive a records request from an attorney or parent even if signed by client, we will not release a full record without reviewing directly with client (regardless of age) exact content of notes.